Reference

Privacy Policy for your account

This page explains how dpanna handles your name, contact details, device records, cookie data and payment references when you open and use an account.

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What this policy covers

dpanna Service availability depends on jurisdiction. It is the user's responsibility to check local law before access.

This policy applies to your use of dpanna in India and in any other place where local law permits our service. We may collect the details you give at sign-up, such as name, mobile number and email address, along with device data, IP address, browser type,

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cookie markers and payment references tied to deposits or withdrawals. We use that data to create and secure your account, process transactions, keep fraud checks in place, respond to your messages and meet legal duties. We may share limited data with payment partners, security vendors and
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service providers only as needed to run these tasks. If local law gives you a right to access, correct, delete or limit use of your data, you can send a request and we will act within the allowed time frame.

Service availability depends on jurisdiction. It is the user's responsibility to check local law before access.

HELP CHANNELS

Where to send privacy requests

If you want to access, correct or remove data, start with the contact path that matches your account record. Use the email linked to your account whenever you can, since it helps us match the right file without delay. Include your name, mobile number and the change you want. If email is not possible, send the same request through chat or a written message and we will route it to the privacy team.

Team online

Email request

Write from the email linked to your account and state the change you want. We use that address to locate the right record, check the request, and reply with the next step where local law allows.

Chat handoff

If email is not handy, send the same request through chat. Share your name, mobile number and account detail so we can match the file before we make any update.

Written request

You can also send a written request through our support address for formal privacy matters. We keep that message with the record and reply within the time allowed by local law.

DATA HANDLING

How we keep your records

We keep privacy handling tied to the account itself, so the data you share is used only for access, transaction handling, security checks and support.

Collection

We collect the details you enter, plus device and payment references, so we can create the account, handle deposits or withdrawals, and answer a request without asking you to repeat the same facts every time.

Cookies

Cookies store session data, page settings and fraud signals. They help the site recognise a return visit on the same browser, keep you signed in for a short time, and reduce repeat prompts.

Security

We use password checks, device matching and manual flags for unusual activity. If something looks off, the account may need an extra verification step before we accept a change or payment request.

Retention

We keep records only for as long as needed to run the account, settle payment entries and meet legal duties. When the retention period ends, we remove or mask data that no longer needs to stay visible.

Sharing

Limited data may be shared with payment partners such as UPI, Paytm and PhonePe, plus security and hosting vendors, only to process requests and protect the service from misuse.

Your changes

You can ask for a copy, correction or deletion of your details by writing from the email linked to the account. We will act where local law allows and tell you if any part must stay on file.

Privacy questions from India

These questions explain how we handle account data, cookie use, retention and request paths. If your case needs a closer check, send the request from your account email so we can match the right record and reply within the time allowed by local law.

We keep the details you enter for account setup, support and transaction handling, along with device data, cookie markers and payment references. We use them to run the account and meet duties that local law requires.

Yes. Cookies help us keep you signed in for a short time, remember basic settings and spot unusual browser patterns. You can change browser settings, though some parts of the site may then ask for extra checks.

We keep payment references so deposits, withdrawals and refund checks can be matched to the right account. This also helps us settle disputes, block misuse and keep the account trail needed for legal and tax reasons.

Yes. Send the request from the email linked to your account and tell us what needs to change. We will check the record and update it where local law allows, or explain any part we must keep.

Only the teams and vendors that need it for account work, security, hosting or payment handling can see limited data. We do not sell your details, and we share the least amount needed for the task.

Use the contact path in the support section and include your name, mobile number and the request type. If you want access or deletion, we will confirm the next step and act within the time allowed by local law.

Access depends on local law. If the service is not allowed where you are, the site may block entry or limit some features, and we will only process requests that fit the rules in that place.

Privacy Policy for your account

Where to send privacy requests

Email request

Chat handoff

Written request

How we keep your records

Collection

Cookies

Security

Retention

Sharing

Your changes

Privacy questions from India

01 What details do you collect from me?

02 Do you use cookies on the site?

03 Why do you keep my payment records?

04 Can I ask for a correction?

05 Who can see my data?

06 How do I send a privacy request?

07 Can I use dpanna outside India?

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